Have a question? Find quick answers below. If you don't see what you need, email us at tbarksdale@ziveellc.com and we'll reply within 1 to 2 business days.
Orders and shipping
How long will my order take?
Orders are processed within 3 to 5 business days. Once shipped, standard delivery usually takes 3 to 7 business days depending on your location.
How much is shipping?
Shipping is calculated at checkout based on your address and order. You'll see the exact cost, and any free shipping offer that applies, before you pay.
Do you ship outside the United States?
Not yet. We currently ship within the U.S. only. Join our email list to hear when that changes.
Will I get tracking?
Yes. Every order ships with tracking, and you'll get an email with your tracking link once it's on the way. Please allow 24 to 48 hours for tracking to update.
Why did my order arrive in more than one package?
Our pieces come from several trusted fashion brands, so items in the same order may ship separately and arrive on different days.
Can I change or cancel my order?
Email us as soon as possible with your order number. We'll do our best to help before your order ships, but we can't make changes once it's on the way.
Sizing and fit
What sizes do you carry?
Many of our styles run from small through 3X. Each product page shows the sizes available for that style.
How do I find my size?
Check the measurements in each product's description, since fit can vary by brand. Still unsure? Email us and we're happy to help.
Returns and exchanges
What is your return policy?
Eligible items can be returned within 14 days of delivery for store credit or an exchange. Items must be unworn, unwashed and have all tags attached. We do not offer cash or card refunds at this time.
What can't be returned?
Final sale items, swimwear and intimates, flash sale purchases and gift cards are final sale.
How do I start a return?
Email us within 14 days of delivery with your order number, the item and the reason. We'll send a Return Authorization number and instructions. Please don't ship anything back without one.
Who pays for return shipping?
Customers cover return shipping unless we made a mistake. If your item arrives damaged, defective or incorrect, contact us within 5 days of delivery with a photo and we'll make it right at no cost to you.
See our full Return and Exchange Policy and Shipping Policy for details.
Shopping with Zivee
How do I pay?
We accept the payment options shown at checkout, including major credit and debit cards.
When do new styles arrive?
Every Friday! Check our Friday Drop for the latest pieces.
How can I hear about new arrivals and deals?
Join our email list at the bottom of any page to get first looks at new drops and members-only offers.